Prompt Response: Remembering Corded Switchboards ☎️
Which outdated technology do you miss the most, and why?
It was the 80s, and I was finally old enough to work. I got a weekly allowance at the girl’s home where I lived, but a job would give me a bit more freedom and money.
I’m not sure why they didn’t have me look for work outside the home, but maybe it was because most nearby jobs would’ve been on Hollywood Blvd, and a small 17-year-old female would not have been safe there. Whatever the reason, I was offered the operator job for the switchboard right there in the home. And I loved it!
I grew up knowing my grandma was a 911 operator (before it was 911), and I always felt she was so special for having that job. I think I mentioned in a previous post that she almost got the job given to Shaaron Claridge to do the voice acting for the Adam 12 TV series. They worked together at the Van Nuys LAPD station, and she was still there at my grandmother’s retirement party based on the signatures on her card.
Anyway, I was so excited to learn those simple plug boards (often called “cordboards,”) and that experience helped me get a job at Thrifty Telephone Answering Service in Van Nuys, California. I tried to search, and they are not likely to still be in business (started in 1948), but if they are, they’ve probably gone totally digital by now. Others I worked with at the time also enjoyed the process when cordboards were the standard, but I doubt you could even find a repair person trained to fix them anymore.
While I was there, I became the night operator and worked all 11 boards by myself. Up to 100 lines per board meant the possibility of 1100 phone calls if all lines were purchased and everyone called at one time. But that never happened—thankfully. The hardest time for me was when the multiple lines for the insurance company that insured people even if they’d had a DWI advertised at 2 in the morning, and they would say, “Call now; operators are standing by.” And I’d be thinking… Operator, no “S” as I tried to answer 6 lines as quickly as I could. That was my nightly workout. Lol 😆
Still, even with those harder times, there was something about that simple technology that made going to work every day more enjoyable than it felt at other jobs. I truly hated leaving there to move to Arizona. But I love my memories of the place and the experiences I had there. And I know that, maybe more than the boards themselves, it may be what the boards brought into my life that makes me nostalgic for them.
On a similar subject but way more current, I found out today about some new type of phone rooms called Warm Call Centers also called warmlines for people to call that don’t need an emergency hotline. They are a growing industry to support people who just need a human ear that isn’t a robot or AI and won’t take away from real crisis calls.
These new warmlines are similar to the former Xerox customer support lines where the operators were trained to offer compassionate advice to callers—even if they weren’t calling about a Xerox problem. There used to be a collection of the funniest or most outrageous calls they’d received, but I can’t seem to find it. I read years ago about someone who called Xerox because she was in labor and didn’t know what to do next.
People really do need real people to be there to listen and respond to them. It’s why I chat with cashiers and don’t like self-checkout. And if I were still out in the workforce, I’d probably apply for one of those jobs at a warm call center. I might even try to break the record they set with a 10-hour phone call. 🗣️📞🗣️📞🗣️📞🗣️😁
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